FAQ

Pampered Paws Travel has assisted families with many different types of pets. From cats & dogs, to turtles and parrots (even vinegaroons - look it up if you’re feeling brave)! We have also assisted with zoo movements for breeding programmes.

In short - yes. Lower weight and height limits are more common on short haul flights, however long haul flights will also have restrictions. Some destinations will have a lower limit due to the size of the aircraft on that route whereas big crates may reach the weight restriction due to health & safety regulations for the airline’s handlers. In most cases, these heavy crates can be loaded in a different manner.

Yes, you can. As long as the pets belong to the same family, we can send them on the same flight as long as it meets the airline's conditions (some airlines impose a maximum number of pets on any one flight).

Most airlines have booking windows, which open a certain amount of time prior to the departure date. You can still appoint Pampered Paws Travel as your international pet travel agent before this date to arrange crates and certification.

Your pets will need to have something absorbent in their crate and some comfy vet bedding which we shall provide. Leads and collars will also be attached to the outside of their crates.

Once they land, they will be collected from the aircraft and taken to the depot where they will be examined. They will then be released into their own kennel and given food and water. This is where they remain until all the necessary paperwork checks and customs clearance is completed. If you are collecting your pets yourself, this is also where you will collect them from.

It can sometimes take from 4-6 hours for the paperwork checks to be completed. We suggest arriving at the port 5-6 hours after the flight lands. Your Pet Import Specialist will notify you when the paperwork has been checked and when the clearance has been completed. At this point, you can collect your furry family member.

Your Pet Relocation Specialist will be able to tell you the health requirements necessary.

As part of pet travel requirements, it is mandatory for all dogs relocating to SA, have their microchips re-registered shortly after they arrive. It is recommended that cats do too – and we are authorized to do this for you. We can help alleviate the burden of this task on you during your stressful relocation and we are the only pet shipper to be approved by one of these databases to submit those details on your behalf! We believe this to be a crucial addition to the comprehensive international pet travel services we currently provide you, our pet families. With this addition, you can be sure we are offering you the complete package.

To help all our pet families keep their dogs and cats safe we offer:

Registration on the same day of arrival -compared with up to 28 days with other database providers
Proof of registration emailed by end of the next working day
Confidential and fast service - secure online form

This service is of course also open to all, pet owners, pet shippers and airlines should you wish to refer them directly to us. Whether we perform the import clearance or not, this service is also available from all ports of entry into SA.

You can pay via bank transfer

We can send you a secure link to pay by card (Not available at the moment).

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